Cancellation Policy

Fixro understands that schedules may change. To accommodate such changes, the following cancellation terms apply:

1. Cancellation and Rescheduling

Customers can cancel or reschedule a confirmed service appointment by notifying Fixro at least 2 hours before the scheduled service time.

2. Late Cancellation and No‑Show Charges

  • Cancellations made less than 2 hours before the appointment or after the technician has arrived may be subject to a nominal cancellation fee.

  • No‑show instances may result in cancellation and the charging of a service call fee.

3. Company‑Initiated Cancellation

Fixro reserves the right to cancel or reschedule services due to emergencies, technician unavailability, or other reasons beyond our control. In such cases, customers will be informed promptly and given priority for rescheduling.

4. Dispute Resolution

All cancellation and refund requests are reviewed fairly and in good faith. In the event of any dispute, Fixro will work diligently with the customer to resolve the matter amicably. If no mutual agreement is reached, the issue will be subject to the applicable laws and the exclusive jurisdiction of the courts within the area where Fixro operates.