Refund Policy

Fixro strives to deliver quality services that meet or exceed customer expectations. In instances where services fall short, we have established the following refund terms:

1. Eligibility for Refund

Customers may be eligible for a refund if:

  • Services performed were not delivered as agreed upon.

  • A review confirms that Fixro failed to resolve the stated issue.

2. Requesting a Refund

Customers must:

  • Contact Fixro within 7 days of service completion.

  • Provide a valid reason, including details and evidence (such as service reports, images, or other relevant documents).

  • Allow Fixro an opportunity to review and rectify the issue before any refund request is processed.

3. Mode of Refund

Refunds will be issued via the original mode of payment (Cash, UPI, or Bank Transfer), upon mutual agreement and confirmation of the claim.

4. Exclusions

Fixro will not be responsible for refunding charges related to:

  • Pre‑existing equipment damages.

  • User‑induced damages that occur after service.

  • Services rendered as per the agreement but later contested by the customer.

5. Final Decision

All refund requests are subject to review and verification. Fixro reserves the right to reject any claim that does not adhere to these policies.